Welcome to Abbo Garden Shop’s FAQ section! We’ve compiled answers to common questions about our premium garden products and services to help you create your perfect green space.

Product Questions

What types of garden products do you offer?
We specialize in premium garden accessories including green houses, plant hangers, plant stands, plant supports, planters and pots, trellises, and arbors – everything you need to create a beautiful, functional garden space.
Are your garden products durable for outdoor use?
Absolutely! We carefully select materials that withstand outdoor conditions while maintaining aesthetic appeal. Our planters, trellises, and supports are designed for both beauty and longevity.
How are fragile items like planters packaged?
All fragile items receive special reinforced packaging with protective materials and cushioning to ensure they arrive in perfect condition. Planters and pots get extra protective layers.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient options:
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
Free Shipping: For orders over $50 via EMS (15-25 business days)
How long does order processing take?
We process all orders within 1-2 business days before shipping. You’ll receive tracking information as soon as your order ships.
Do you ship worldwide?
We ship globally except some remote areas and parts of Asia due to customs restrictions. Check at checkout if your location is eligible.
Can I change my shipping address after ordering?
Yes, if your order hasn’t been processed yet (within 24 hours). Contact us immediately at [email protected] with your order number and correct address.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date. Contact our customer service at [email protected] to initiate a return if you’re not completely satisfied.
What if my item arrives damaged?
Please inspect your package upon arrival and contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.

Still Have Questions?

Our plant-loving customer service team is always happy to help! Email us at [email protected] for personalized assistance with your garden needs.

Thank you for choosing Abbo Garden Shop to help create your beautiful green spaces!