At Abbo Garden Shop, we want you to be completely satisfied with your greenhouse, planter, or garden accessory purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.
Our Return Promise to Garden Enthusiasts
We understand that gardening is personal – sometimes a plant stand isn’t quite the right height, or a trellis doesn’t match your garden aesthetic as expected. That’s why we’ve designed this policy with the same care we put into selecting our premium garden products.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange:
- Item must be unused and in its original condition
- Original packaging must be intact (especially important for fragile items like planters and greenhouses)
- Return request must be made within 15 days of delivery
- Proof of purchase (order number) must be provided
Non-Returnable Items
Due to the nature of these products, we cannot accept returns for:
- Custom-made trellises and arbors (built to your specifications)
- Assembled greenhouse kits (once construction begins)
- Final sale items (clearly marked during checkout)
Return & Exchange Process
- Initiate Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
- Wait for Authorization: Our garden specialists will review your request and email return instructions within 2 business days.
- Package Your Item: Securely repackage the item in its original packaging with all included parts (especially important for plant supports and stands).
- Ship Your Return: Send the package to our Atlanta facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
- Processing: Allow 3-5 business days for us to process your return once received.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Abbo Garden Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify – size, damage, wrong item, etc.]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Refund Information
Once your return is processed:
- Timing: Refunds typically appear in your account within 5-10 business days after we receive and inspect the returned item.
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Amount: You’ll receive the full item price minus any original shipping costs (unless the return is due to our error).
Exchange Information
For exchanges:
- We’ll ship your replacement item once we receive your return.
- If the exchange item is of higher value, you’ll be invoiced for the difference.
- For lower-value exchanges, we’ll refund the difference to your original payment method.
Note: During peak gardening seasons (spring/early summer), processing times may be slightly longer. We appreciate your patience as we help many customers cultivate their perfect gardens.
Damaged or Incorrect Items
If your greenhouse, planter, or garden accessory arrives damaged or incorrect:
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damaged item and packaging
- We’ll arrange for a replacement or refund at no additional cost to you
Our Gardening Guarantee
While we carefully inspect every plant hanger, support, and garden structure before shipping, we understand that sometimes things don’t grow as planned (in gardens or in shipping). We’re committed to making things right so you can get back to creating your beautiful outdoor space.
Return Shipping Address
Abbo Garden Shop Returns
1862 Junior Avenue
Atlanta, GA 30338
United States
For any questions about our returns policy, don’t hesitate to contact our customer care team at [email protected]. We’re here to help your garden – and your shopping experience – flourish.